Refund & Cancellations Policy

1. Refund Policy

  • We do not offer cash or bank refunds for returned items.

  • All eligible returns will be issued as gift vouchers equal to the value of the product.

  • These vouchers can be redeemed on any future purchase within 30 days from the date of issue.

  • Gift Vouchers are non-transferable and cannot be encased.

Eligibility for Refunds (as Gift-Voucher):

  • The product must be returned within 3 days of delivery.

  • It should be unused, unwashed, unworn, and must have all original tags, labels, and packaging intact.

  • Products that fail the quality inspection (worn, damaged, altered, or missing tags) will be returned to the customer without any gift voucher.

Non-Refundable Items:

  • Customised or altered garments

  • Accessories

  • Sale or discounted products

2. Cancellation Policy

  • Orders can be cancelled within 12 hours of placing them, provided they haven’t been processed or shipped.

  • To cancel, you can do so directly fill our Cancel Your Order or please email us at queries@lavishwolf.com your order details.

  • Once the order has been processed or shipped, cancellations cannot be accepted.

  • In case of a successful cancellation, the amount paid will be converted into gift-voucher for future purchases.

3. Damaged or Incorrect Items

  • In the rare event that you receive a damaged or incorrect product, please notify us within 48 hours of delivery at queries@lavishwolf.com with images and order details.

  • After verification, we will offer an exchange or gift-voucher of the same value at no additional cost.

4. Late or Missing Refunds (Gift-Voucher)

  • If you haven’t received your gift-voucher within 7–10 business days of approval, please check your registered email (including the spam folder).

  • If the issue persists, contact our Customer Care Team at queries@lavishwolf.com and we’ll resolve it promptly.

5. Important Notes

  • Shipping charges (if any) are non-refundable, unless the item is damaged or incorrect.

  • Reverse pickup availability depends on your pin code. If unavailable, you may be asked to self-ship the item.

  • Gift-voucher once issued cannot be reversed or exchanged for cash.

6. Contact Us